Troubleshooting

Problem	Causes and solutions
You wait for over tens of minutes, but the window remains in progress and reports are not generated.	There may be a problem with the cloud service. Please wait a while, and retry again later. If the problem persists, contact the customer service.
The message "Generation failed" is displayed.
The counter value for reports is 0.	The following possibilities exist. No job was executed during the aggregation period. Execute a job. There is a problem in the communication between devices and the cloud. Check the communication environment. RICOH Smart Integration Log Transfer is not installed on the devices. Follow the Installation Guide to setup the devices again.
You cannot open a downloaded report.	To view reports in Excel format, use an application that supports the format.
Some items are missing in the report.	If a device has no functions to be totaled, the value of the counter for the device is left blank.